Our Returns Policy

At Merleora, we take great pride in the quality of our premium Italian leather handbags and accessories. We hope you love your purchase, but if something isn't right, we're here to help.

We accept returns for items that are faulty or damaged only. For non-faulty items, all sales are final.

How to Start a Return

If you believe your item is faulty or damaged, please contact us within 30 days of delivery at info@merleora.com with:

• Your order number
• A description of the fault or damage
• Photos clearly showing the issue

Please do not return any items without contacting us first — we'll assess your query and provide return instructions if applicable.

Return Postage

If your return is approved due to a fault or damage, we will cover the cost of return postage. We recommend using a tracked service, as we cannot be responsible for items lost in transit.

Refunds

Once your returned item has been received and inspected, we will notify you of the outcome. If approved, your refund will be processed to your original payment method within 5–10 working days.

Original delivery charges are non-refundable unless the item is faulty or damaged.

Exchanges

If you would like to exchange a faulty or damaged item, please contact us at info@merleora.com. Exchanges are subject to availability.

Contact Us

Email: info@merleora.com Or use our contact page: www.merleora.com/pages/contact

We aim to respond within 1–2 working days during business hours.