Terms of Service

These terms and conditions apply to all purchases made through www.merleora.com, operated by Merleora, a trading name of Alpha Bijoux Ltd (Company No. 16778015), registered at 167-169 Great Portland Street, London, W1W 5PF.

1. Your Order

By placing an order, you confirm that you are at least 18 years old and that all information provided is accurate. We reserve the right to refuse or cancel any order at our discretion.

2. Pricing

All prices are displayed in GBP. We are not VAT registered, so no VAT is charged on your purchases. We reserve the right to update prices at any time. The price you pay is the price shown at the time of checkout.

Payment

We accept payment via Shopify Payments and PayPal. All transactions are processed securely. We do not store your full payment details.

4. Delivery

We aim to dispatch orders within 2–4 working days. Delivery times are estimates and not guaranteed. We are not responsible for delays caused by Royal Mail or customs.

5. Returns & Refunds

Please refer to our Refund Policy at www.merleora.com/policies/refund-policy for full details.

6. Intellectual Property

All content on this website, including images, text, and branding, is the property of Alpha Bijoux Ltd trading as Merleora and may not be reproduced without permission.

7. Limitation of Liability

We are not liable for any indirect or consequential loss arising from the use of our website or products, to the fullest extent permitted by law.

8. Governing Law

These terms are governed by the laws of England and Wales.

9. Contact Us

Email: info@merleora.com Phone: 07916 911615 Address: 167-169 Great Portland Street, London, W1W 5PF